Refund Policy
This policy explains how Placr approaches refunds for digital services, including future paid CV, profile, and marketplace-related offerings.
Where a Placr service is offered free of charge, no payment is taken and therefore no refund is applicable for that free service.
1. Current free period
- Some features may currently be available as part of a free beta or temporary free-access period.
- During this period, users may continue using the relevant free features without a refund process because no payment has been collected.
2. Future paid digital services
Once payment systems go live, Placr may offer one-off paid digital services such as CV generation packages, external CV update services, sharable profiles, marketplace listing upgrades, or similar products.
3. When a refund may be considered
- A duplicate payment was taken in error.
- A technical failure on our side prevented delivery of the paid feature and we could not resolve it within a reasonable time.
- A paid feature was clearly misdescribed and the delivered service materially differed from what was advertised.
- A refund is otherwise required under applicable law.
4. When a refund will usually not apply
- The digital service was successfully delivered or unlocked as described.
- The user changed their mind after accessing or downloading the paid digital product.
- The user entered incorrect information, uploaded the wrong file, or did not review the service description before checkout.
- The user did not get an interview, job offer, or placement result they hoped for, where the purchased service was the preparation or presentation tool itself.
5. Requesting a refund
- Refund requests should be made as soon as reasonably possible after the issue is discovered.
- When payments are live, the request should include the payer name, transaction reference, payment date, and a short explanation of the issue.
- Placr may ask for supporting information to investigate the request fairly.
6. Processing time
If a refund is approved, we will aim to process it within a reasonable operational period. Final settlement time can also depend on the payment gateway, bank, card issuer, or other payment provider involved.
7. Policy updates
We may refine this refund policy as the Placr payment system, packages, and paid services become more formalised. The current version published on our live platforms will apply at the time of purchase unless the law requires otherwise.